About Author:

Joseph A. Michelli
Lead Consultant & Chief Executive
The Michelli Experience

Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.Dr. Michelli is a #1 New York Times bestselling business author who has worked with and written about customer-centric organizations such as Starbucks, Zappos, UCLA Health System, The Ritz-Carlton Hotel Company and the World Famous Pike Place Fish Market in Seattle, Washington. His titles include The Zappos Experience, Prescription for Excellence, The New Gold Standard, When Fish Fly, and The Starbucks Experience. His newest book Leading the Starbucks Way will be released by McGraw-Hill in September, 2013. He received his Bachelors Degree from the University of Denver and his Masters and Doctorate from the University of Southern California. He is a professional member of the National Speakers Association and the Authors Guild. Joseph has won the Asian Brand Excellence Award and achieved numerous other writing and presentation honors. Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger. He is an avid music lover and drummer. Dr. Michelli believes his greatest accomplishment is his ability to learn from the laughter and humor of his children, Andrew and Fiona.

Posts by Joseph A. Michelli: