Communication at a glance
Communication is the transfer and understanding of meaning. If no information or ideas have been conveyed or transferred, communication hasn’t taken place. For communication to be successful, the meaning must be imparted and understood. Good communication does not require agreement with the message; just clear understanding of the message.
Two Main Types of Communication in Organization
1. Managerial Communication
Managerial communication encompasses both interpersonal communication (between two or more people) and organizational communication (all the patterns, networks, and system of communication within an organization). Communication and associated interpersonal processes are important ingredients of organizational effectiveness.
Managers use two types of communication in their work.
- Verbal communication is the use of words to communicate.
- Nonverbal Communication is communication transmitted without words. The best-known types of nonverbal communication are body language and verbal intonation.
2. Organizational Communication
- Formal communication refers to communication that follows the official chain of command or is part of the communication required to do one’s job.
- Informal communication is organizational communication that is not defined by the organization’s structural hierarchy.
Informal communication systems permit employees to satisfy their needs for social interaction.
Informal communication systems can improve an organization’s performance by creating alternative, and frequently faster and more efficient, channels of communication.
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications.
Effective communication is an essential component of organizational success whether it is at the interpersonal, intergroup, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal
The effects of lack of communication in a business can be very dangerous because it has to do with withholding important information from vital quarters. If there it is so important, why do people engage in such act? The power tussle inherent in the “master and servant” operation is sometimes responsible for it. The manager who happen to be the master so to speak, sometimes feels so ignorantly important as to go to an extent of withholding very vital information from their subordinates for reasons restricted to ego, pride and self-righteousness, not to talk of ignorance and foolishness. Information is the key of any organization and a firm that must move forward must have the right information at the right time and this is done solely via the forces of communication.
The Consequences of Lack of Communication In A Business
- Inadequate communication leads to inadequate workplaces: Communication problem in a business does not only happen between managers and subordinate alone, it can also affect customers. When there is a breakdown of communication from the head to the necessary department, it will affect the operation in the workplace and eventually the customer. When this happens begins to expect low patronage, low sales and low profits.
- Confusion: Another effect of lack of communication in a business is that it brings about confusion in the business.
- It impedes progress
- Destroys customer and client relationship
- Can bring about bankruptcy
- Hatred and Animosity
- Increase problems that go with been unemployed example: health challenges like: depression, insomnia. Others are social ills, financial crisis etc.
Communication is vital and must be treated as such. The upper level management ought to make sure that there is an easy flow of communication from the upper level down to the supervisory level. This is also vital for other types of business is it: sole proprietorship, partnership etc, when this happens, the effects of lack of communication in a business will not be their portion.